About CRMAvatar Software

For businesses of all sizes, acquiring, retaining, and supporting customers is more challenging than ever before.Activities that were already complex have become highly-complicated, multi-faceted workflows and procedures that are difficult to coordinate, track and manage. Marketing teams must plan and develop an increasing number of sophisticated campaigns, and deliver them through multiple mediums. Sales reps must follow-up on hundreds of new leads, Support staff must rapidly resolve a growing volume of customer problems and issues. And, management must oversee customer-facing operations across all departments, and ensure that all client interactions are handled in a responsive and protective manner.

What is CRMAvatar Software?

CRMAvatar CRM is a family of tightly-integrated applications that span both front- and back-office operations throughout a company. This solution which includes sales force, marketing, contact center, and help desk automation systems – seamlessly coordinate and consolidate the disparate, repetitive processes and soloed data that often exist across multiple customer-facing business units. With CRMAvatar, all sales, marketing, service, and support staff can share information and work in synch to build stronger, more profitable customer relationships

Key Benefits for Your Company

CRMAvatar can help your business enhance the way it interacts with and services customers through multiple new channels. With our CRM suite, you can deploy company-wide best practices, implementing consistent, effective, and efficient processes across departments and business units, to ensure positive end-to-end,experience for your customers. This dramatic improvement in service quality will help you increase loyalty, and boost customer profitability.

A CRM solution can also deliver significant increases in staff productivity and reduce the costs associated with attracting, retaining, and supporting clients. Sales automation, to help sales reps more effectively manages their contacts, opportunities and related activities. Customer service or contact centre automation, to help customer service teams deliver rapid, high-quality service, while improving the success of up-sell and cross-sell programs. Help desk automation that enables support staff to rapidly respond to and track customer problems and issues.Reporting and analysis, so management can obtain complete visibility into all customer-related activities within and across each department.

Features of CRMAvatar

Sales Automation 
Campaign management & reporting
Calling & e-mail marketing
Lead & list management
Detailed Campaign Analysis.

Helpdesk Automation

Case management
Reporting
Ticket Tracking

Activity Management

Scheduler
Meeting
Calls
Notes

Users and User Role Management

User Management
User Role Management
Team Management

Activity Management

Scheduler
Meeting
Calls
Notes

 

Marketing Automation 
Campaign management & reporting
Calling & e-mail marketing
Lead & list management
Detailed Campaign Analysis

Product Management
Purchase and Sales Order Management
Invoice Management
Quotes & order entry
Inventory management
Vendor Management
Price List
Payment

In-depth Reporting and Dashboard
Reporting
Personalized Dashboard

Other Features

Customization
Import Export Capability
Emailing
Document Management
Project Management
Contract Management